F.A.Q - Supple Squid

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F.A.Q

For the fastest reply please email us at: Support@supplesquid.com

or use this form.

7 day support - 12PM - 6PM PST

- Most products on Supple Squid are custom printed just for you, and are subject to a 3-5 day (depending on the item) handling/printing period before they are dispatched.

- We will notify you by email or text when your items have been shipped.

(if you do not receive this email for any reason, please email us at support@supplesquid.com to get your tracking number asap.)

Please allow up to a maximum of  35 business days for delivery to the USA, usual delivery time is 7-14 business days.

International order can take up to 42 business days on rare occasions but regular shipping time is usually 14-28 business days.

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving deliveries.

If you have any questions or concerns please don't hesitate to contact us at: Support@supplesquid.com

Please refer to our return policy for information regarding returns and refunds.

We can only process cancellations for products ordered in a campaign cycle that has not closed. Simply contact us with your order details and we’ll issue you a full refund. We are unable to cancel orders if the campaign cycle you ordered in has closed and the printing/production process has commenced. 

Please refer to our return policy for information regarding returns and refunds.

If you are ever unhappy with the items you have received in your order, please contact customer service! Do not return any merchandise to us without first contacting our customer service department. 

Products on Supple Squid are made-to-order and once they are sent to production after ordering, changes cannot be made. We do not hold inventory or stock and therefore we cannot do exchanges. If the mistake was ours, we will gladly accept returns and send replacements at no cost.

We guarantee the products you receive will be in great shape in the size and style you ordered exactly as it appears on the site. If for any reason we made any kind of mistake or there is any kind of problem with the product, and only then, we will refund or send you a replacement. Please contact us at support@supplesquid.com and we will sort out a solution!