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Normally it would take 3-5 days to ship your order to you in the USA, however with COVID-19 still having an affect on us and the postal service, this has been increased to 4-10 business days. Please give us 2-5 day for processing time and an additional 2-5 day shipping time.

International orders are also affected taking 2-6 weeks for delivery depending on the end destination and an additional 2-5 days for processing. Most shipments to Canada or the UK take 2-3 weeks though. 

All orders are printed-on-demand and custom made. We do not have massive warehouses with thousands of items on the shelves. All items in your order are handmade by us.

We understand the importance of your order and are working day and night to get them out as fast as possible. We greatly appreciate ANY patience you're willing to give us during this time.

We will update this when our ship times go back to normal.

Normally it would take 2-4 weeks and an additional 2-5 day processing time to ship your order to you in the USA from our Overseas Fulfillment Center, however with COVID-19 still having an affect on us and the postal service, this has been increased by a week or longer in some cases to receive orders.

International orders are also affected taking 2-6 weeks for delivery depending on the end destination and also have the 2-5 day processing time. Most shipments to Canada or the UK take 2-3 weeks though. 

All orders are printed-on-demand and custom made. We do not have massive warehouses with thousands of items on the shelves. All items in your order are handmade by us.

We understand the importance of your order and are working day and night to get them out as fast as possible. We greatly appreciate ANY patience you're willing to give us during this time.

We will update this when our ship times go back to normal.

After placing an order, you can view the order status 24 hours a day by simply clicking on the "LOGIN" link at the top right corner of every page of our website.

From there, you will be able to view information about your order. Please keep in mind, all orders are printed-on-demand and custom made. COVID-19 regulations have also slowed some ship times down so please be patient with us. Thank you!

You can alsoCLICK HERE to go to your account page.

You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you.

Although our fulfillment house is located in America, some of our items are created in other countries such as Australia, Germany, United Kingdom and China.

EMAIL:Support@supplesquid.com

LIVE CHAT:Available on the right side of your screen.

Or use this form.

7 day support - 12PM - 6PM PST

We do! For any wholesale inquiries, please feel free to get in touch with us and we can discuss further. 

If you are ever unhappy with the items you have received in your order, please contact customer service. Do not return any merchandise to us without first contacting our customer service department. 

Products on Supple Squid are made-to-order and once they are sent to production after ordering, changes cannot be made. We do not hold inventory or stock and therefore we cannot do exchanges. If the mistake was ours, we will gladly send replacements at no cost.

If anything isn't right, please feel free to reach out to us and we will do the best we can to make it right!

Please contact us ASAP at Support@Supplesquid.com, using our live support chat on the bottom right side of your screen or on our contact page HERE.